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We're here to help

If you have a question about using any of Upscale's apps, just raise a ticket and a friendly member of our team will be happy to help!
We know the importance of good support—that's why we'll never make you spend hours in back-and-forth conversations with chatbots or outsourced support agents.
Every member of our support team is an expert in our apps and knows the ins-and-outs of how they work.
Whether you have questions about setting up our apps, need expert technical assistance, or simply want guidance on how to make the most of your experience with our apps, our knowledgeable and friendly support colleagues are always here to help.
Oussama El Younsi profile image
Great support team and super quick responsiveness. Keep up the good work!
Oussama El Younsi
Atlassian Marketplace

Raise a support ticket

Our team is based in the UK and operate in UK working hours: 9am to 5pm GMT, Monday to Friday. We try to respond to all new support requests within 24 hours.
We operate on a ticket-based system. Please provide as much information as you can about your question in the initial ticket. If we need more detail, we'll be in touch as soon as we can.

Helpful resources

Product documentation
Explore our documentation full of practical examples, getting started guides, and valuable information to help optimise your experience with our apps.
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Read our policies to understand your rights and responsibilities as a user of our apps.
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Check out our blog for product tips and expert-led guides on seeing the best results with our apps across the Atlassian,, and Slack ecosystems.
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