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Keep Statuspage updated and your customers informed, right from JSM

Create, update, and close Statuspage incidents from Jira Service Management (JSM) without needing a Statuspage licence. Avoid tool switching, licence bottlenecks, or missed updates, and always keep your customers in the loop.
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Update Statuspage from JSM, even without a Statuspage licence

Incident Updates for Statuspage helps your team manage incidents in Statuspage without leaving Jira Service Management (JSM). You won't need to switch tools or rely on someone else with a Statuspage licence, as your JSM users can keep customers informed directly from the work item view.
It's a faster, clearer way to manage incident communication, especially when time and accuracy are critical. The best part? It all happens from the JSM work item view, where your team works every day.
The Incident Updates for Statuspage module within JSM
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Curious about getting started?

Hi there, I'm Jay, Senior Product Marketing Manager for Incident Updates for Statuspage.
Here, you'll learn how Incident Updates for Statuspage simplifies incident communication within your JSM and Statuspage workflows and saves you money on Statuspage licences.
Want to see the app in action? I'd love to show you and answer any questions. Just schedule a demo below!
Prefer to explore the app for yourself first? You can get it for free from the Atlassian Marketplace. Have any questions? We're always here to help!
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Update Statuspage incidents from where your work happens

Incident Updates for Statuspage lets you manage incidents directly from JSM work items, without needing a Statuspage licence.
Say goodbye to jumping between tools or chasing IT for more licences during busy incidents.
Any JSM user in your organisation can keep your customers informed from the platform where they already work.
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Keep your teams aligned and customers in the loop

By linking JSM to Statuspage, you'll ensure updates go to the right place every time.
Real-time Statuspage updates help reduce delays, avoid miscommunication, and keep everyone on the same page, whether they're team members, stakeholders, or customers.
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Track what was updated, when, and by whom

Each Statuspage update is recorded in your Statuspage activity history inside JSM, giving your team a complete log of incident communications.
That means fewer gaps during handovers, clearer accountability, faster reporting, and an easier path to compliance.
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Who is Incident Updates for Statuspage made for?

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For incident responders
Keep working in JSM whilst posting real-time Statuspage updates, even without a Statuspage licence. No extra steps or app switching required.
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For support teams
Get the latest incident updates straight from JSM, without needing to access Statuspage. No more waiting for handoffs or second-hand information.
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For project leads and stakeholders
See a detailed activity history showing every action taken, right in the JSM work item. Build trust, improve transparency, and stay compliant.

Features to help you manage your incidents from JSM

Manage incidents in JSM
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Update Statuspage directly from JSM work items

Create, update, and close incidents in Statuspage without leaving JSM. Any user with access to the ticket in JSM can keep stakeholders informed, even if they don't have their own Statuspage licence.
Update Statuspage incidents from the Incident Updates for Statuspage module

Connect JSM projects to specific Statuspages

Easily connect each JSM project to the correct Statuspage incident. That means no confusion about where updates go, and a clear, repeatable incident communication workflow.
Instantly view your incidents on Statuspage

Keep a detailed record of every update

Every Statuspage update is automatically logged in the JSM work item activity. That gives your team a clear audit trail for handovers, transparency, and simplifies compliance checks.
Statuspage activity log within Jira Service Management

Update Statuspage directly from JSM work items

Create, update, and close incidents in Statuspage without leaving JSM. Any user with access to the ticket in JSM can keep stakeholders informed, even if they don't have their own Statuspage licence.
Update Statuspage incidents from the Incident Updates for Statuspage module

Connect JSM projects to specific Statuspages

Easily connect each JSM project to the correct Statuspage incident. That means no confusion about where updates go, and a clear, repeatable incident communication workflow.
Instantly view your incidents on Statuspage

Keep a detailed record of every update

Every Statuspage update is automatically logged in the JSM work item activity. That gives your team a clear audit trail for handovers, transparency, and simplifies compliance checks.
Statuspage activity log within Jira Service Management

Frequently Asked Questions

Incident Updates for Statuspage is a Cloud app for Jira Service Management that lets your team create and manage incidents on Statuspage, right from within Jira.
The app is for anyone who works with incidents in Jira Service Management and Statuspage, including support teams, operations, engineering, and product managers who need to communicate with customers.
Incident Updates for Statuspage is a Jira Service Management Cloud app built on the Atlassian-hosted Forge platform. You'll get best-in-class performance and scalability, without compromising on security.
Like with all Jira Cloud apps, you can get started with a risk-free 30-day trial.
Incident Updates for Statuspage is built on Forge, Atlassian's cloud platform. All data is stored in Forge Storage, hosted by Atlassian, or on entity properties within instances. We don't store your data in any location outside of this.
Yes, your organisation needs an active Statuspage account in place to connect with the app.
Yes, all teams get a 30-day free trial with full access to the app. Head to the Atlassian Marketplace to find the app and install it.

We're here to help

Dive into our resources to discover everything from expert tips and tricks to personalised advice on getting the most out of Incident Updates for Statuspage.
Documentation
Read Incident Updates for Statuspage's detailed documentation for all the latest release notes, tips on getting started, and more!
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Personalised demo
Book a personalised demo with one of our app experts to see how it can help your team manage your incidents more effectively from JSM.
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Product support
Visit our product support portal to ask our friendly support team any questions you have about using Incident Updates for Statuspage. We're here to help!
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Take control of your incident communication workflow

Start your 30-day free trial and give your team the power to update Statuspage from JSM, even without a licence. Send updates in a few clicks, keep every incident action logged, and move faster when it matters most, all from your familiar Jira Service Management interface.
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